Same Day Delivery from Sunday to Friday for all orders received by 12pm

Refund & Return Policy

Cancelling orders
Please contact us immediately if you would like to cancel your order. We will be able to offer a full refund if your order has not been delivered and onboard with the courier. If your order is already onboard with the courier you will be charged a cancellation fee equal to 50% of the order total so that we can recover delivery costs and cost of goods sold.

After Delivery
Due to the organic nature of most of our products (including fresh & dried flowers, flower arrangements and plants), time is of the essence in establishing what may have gone wrong. It is therefore essential that you contact us within 48 hours of delivery if you have any cause for concern with regards to the quality or condition of the flowers received. This allows us to diagnose the potential issue and assess an offer of replacement.

After contacting us with your concerns, you will be asked to provide a photo of the product so that we can assess what might have gone wrong. If the flowers have not been correctly cared for upon arrival (cut stems, regularly topping up water and adding flower food if needed, stored in a cool place away from direct sunlight or air-conditioning) we will be unable to provide a refund. Unfortunately we are unable to accept returns or issue refunds if claiming poor quality if you have not attempted to make contact within 48 hours of delivery of your order.

Delivery Charges
We are unable to provide refunds for delivery if you have provided incorrect delivery details. If you provide incorrect details and a subsequent re-delivery is required, you may be charged an additional delivery fee equal to the amount of the new delivery suburb cost.

Refund Processing
Refunds will be processed back into the account you placed the order with. For example, if you placed the order using credit card, we will refund it back to your credit card. If you placed the order via Paypal we will refund it back into your Paypal account. Once a refund has been processed it take up to four working days for the refund to appear in your account.

If you have any concerns about your refund please don't hesitate to contact us.